FAQS


Q: What is Sole to Cart?

A: Sole To Cart is a sneaker service created to help sneakerheads attain their sneakers through an automated process.

Q: What type of payment do we take?

A: Sole to Cart takes payment from VISA, MASTERCARD, AMEX, DISCOVER

Q: How does our service work?

A: You purchase our service and fill the the requested information located in your order confirmation. On release day make sure to follow our Instagram and Twitter @Soletocart to keep updated. The whole process is automated for you so just be patient and wait for a email confirmation from the website.

Q: Is a full refund given if we are unsuccessful?

A: Yes, no questions asked.

Q: Is our service guaranteed 100%?

A: No, Sole to Cart will never 100% guarantee your sneakers will get secured on release day. No service out there can guarantee that, but we can guarantee your chances are a lot higher/better using our service.

Q: Is it possible for us to checkout for you?

A: Yes any service that is labeled auto-checkout means we can checkout for you.

Q: What if I want multiple pairs?

A: If you would like to purchase multiple pairs of shoes, you must provide us with different info. This means 1. Name 2. Email 3. Address 4. CC # 5. Cell number all have to be different. Your goal is to make each order look like a different person.

Q: Are we responsible if Adidas, Supreme, Footsite & Nike bans or cancels orders?

A: No, unfortunately we will not be held responsible for any of that, but we will definitely provide a full refund with proof of course!

Q: How are refunds handled?

A: Refunds will be automated. You will not have to DM or email us in regards to a refund. Upon purchasing our service, please understand Shopify only allows us to pre authorize the transaction up to 7 days. After the 7th day ,we will have to charge the order before it expires. An expired order will not allow us to charge the card any longer. So, if you're purchasing a slot on the 1st, but the sneakers don't release until the 10th you will get charged before the 8th. Now, let's say you purchased a slot on the 1st and the shoes release on the 2nd, but we weren't able to secure your sneakers. What will happen is we will leave the pre auth alone up until the last day so it falls off itself. This is the simplest way we can explain it.